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I would happily pay those prices if it meant a nominal waiting time, someone who understood their food offering, someone who was courteous and quick and ultimately meant i had more time to do something else like talk to friends / family etc

Tons of room for improvement. Charge premiership rates and expect abuse if you fall short. This stuff bores me but we are asked to pay a fortune and treated li,e customers not fans. If thats the mindset of the exec then we should be critical when they fall short

Agree wth this other than the seats at twickenham are absolutely sh*te, by that i mean no knee room and no room btw seats