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The coffee offer is quite interesting actually as the company profits had started to fall just before I stopped working for them and the talk amongst a lot of the management staff that I worked with was that this was one of the main things impacting on profitability. There is no doubt that it...

I used to work as a contractor for John Lewis and the bonus is a massive motivator for the staff. When I was working for them it was 15%-17% only a few years ago so I can imagine that dropping to 5% is a massive deal. Its a bonus so the staff shouldn't of course count on it but its human...