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She got a lift up and could have got a lift back a few days later but needed to be back in Brighton before then (teenagers have no concept of practicalities). I wouldn't have trusted the rail operators to treat her as a damsel in distress, they'd probably have thrown her off at the next station...

As we can see this weekend: engineering work at Ford means the whole Coastway West line closes

Is that where you change for the ferry to the Islets of Langerhans?

But they're not offering cheaper fares so there's no incentive to shift work patterns. In fact, rail companies are doing the opposite with some operators shifting the times when off-peak tickets come into effect (at 9.30, instead of 9.00 - amazed that SASTA hasn't done this). As an example...

You're completely missing the point. It's precisely because this is an era of mobile phones and emails that this sort of procedure is necessary. I also suspect that, 30 years ago, it would have been a lot easier. I could have rung up Newark station (as all stations had individual numbers then)...

So you can. It's not obvious from their website - and the woman in customer service that I spoke to didn't know about it. I'm not sure that it would have worked in this case as you buy via an app and it doesn't look like I can buy on one phone and transfer to another (as you can on National...

Indeed. As I mentioned earlier, virtually every query to the clerk next to mine was for tickets travelling today - the sort of thing that should be being handled by machine. Again, no complaints about the clerk who dealt with every query efficiently, cheerfully and showed one customer how she...

Being able to have tickets sent to a mobile (as airlines and National Express do) wouldn't be rarely used, it's something that would be really, really useful. And I imagine a system that allows railway staff to talk to other railway staff without going through publicly available numbers would...

Have to organise tickets by fax is not embracing new technology

As I have said twice now, I have no issues with the help I was given. But just because I'm grateful for the help I was given doesn't mean that I shouldn't be annoyed with the archaic system. As Hiney has just pointed out, there's no reason why train tickets can't be downloaded onto a mobile...

Well yes, this has been pointed out to her. But there's no reason why the rail companies have to have such an archaic system

Because it's a waste of my time. From my first conversation with LNER to checking with my daughter that she has the ticket took the best part of three hours. If she'd come back by coach, I could have booked a ticket with National Express and have it sent to her mobile in a couple of minutes. The...

This was the SILK system - the clerk said he hadn't done one for years. And, as I said, I thanked the bloke profusely for his trouble.

That's a fair point, although I certainly praised him at the time. His name was Daniel and he performed heroically, I could tell he was just as frustrated as I was with the system. I'm also thinking of writing to SASTA pointing out the shortcomings in the system but praising Daniel's patience...

Tickets by mobile, tickets that you can print yourself, tickets accessible through passwords ... that's for starters. But my real gripe is that if you have a system where there's station to station transfers why does it require two phone calls to get a fax number. Why can't there be a system...

The person I spoke to over the phone said it had to be card they were bought with. As she didn't have a card, it was irrelevant but I'll certainly try that in the future if she gets stuck again I'm not sure that getting rid of the guards would help the process. I tied up that booking clerk for...

We hear a lot about our railway infrastructure and how it's basically Victorian but I hadn't realised that the train companies are basically Victorian ... until yesterday. For reasons too complicated to get into, my daughter was stranded in Nottinghamshire with no bank card and no money. If...