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Ha ha, a smartphone and a three year old! Not a good mix.....

I've got two HTC Desires which are still going strong (with my kids). They are 3 and a half years old. Perhaps you were unlucky?

Try a third party keyboard such as Swype or Swiftkey. They are very good. I have been using Swype for over three years now and find it very very fast and pretty accurate. It always makes me smile when I see people toiling away in the old fashioned way with two fingers or one key at a time...

I was with three until a year ago and I had no problems with them. I only changed as I got a better deal elsewhere. I found their mobile data no problem at the Amex unlike now with t mobile. But that was before the expansion so that may have changed.

What's the point of stopping it from scratching when it's covered up anyway?