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Yes, possibly so. But I know for a fact that they sent the expiry date. When I updated my Uber account today, I also had to update the cvv number. Presumably, in order to have any use to Uber, JLFS would have also had to supply the new cvv to Uber too.

Ok. Well, I can categorically state that I have not given explicit, knowing permission, which leaves us with three options (unless others can think of more): 1 it's in their standard T&Cs, which I've accepted by using the card. 2 I've received a letter (perhaps with the card), saying "... if...

Only because I had an existing card from the supplier with 6-ish weeks validity left on it and was busier a month ago than I am now. I do realise that had I activated it upon receipt, none of this would have happened; but that's no excuse for the credit card issuer to send the new card's...

Yep. The manager confirmed that they send a batch file of all the cards that are soon (although "soon" = 4-6 weeks away)to expire to their "big customers, like Amazon and Uber". I did ask whether my issue arose often. He confirmed that I wasn't the first. Presumably (I didn't ask), they only...

This is what I was implying in the last sentence of my OP: "Bigger issue: wtf are credit companies doing, giving my card details to anyone, at any time?" I can see the customer service angle, but, afaik, I've never said its ok to send the details of my replacement card to a random (from my...

The guy at JLFS said that they routinely send the new card details to companies like Uber at the same time as the replacement card is sent to the issuer's customer. It's definitely a cock up by Uber, using the new card so early, but it doesn't sound like it was a cock up by JLFS in sending them...

The card that was declined IS a current card!

Thanks for the confirmation about the facts. Why is it a problem? Uber tried to use the new card three times (for one transaction), two weeks before my existing card expired. JLFS declined the transaction three times (and didn't tell me). Uber told me on the third transaction. How am I...

Yes, you would! I have to enter the new details into my Uber (& Amazon) account. The transaction was declined. The issue isn't about whether I was defrauded (I haven't been); it's about: How did Uber get my new card details to even try the transaction? Turns out, it's because JLFS sent them the...

Yeah, but Uber is not a regular supplier of anything. It's a transaction by transaction contract. Why Uber, and not my local Chinese restaurant?

Yeah, that's where I've ended up too. It can easily be seen as good customer service, but: 1 the card issuer should tell you that they're going to do it and either a honour payments made on the existing card until the expiry date, or b attach a big sticker to the new card saying " activate...

Tricky Dicky Audax The facts I have presented in the OP are precisely what I was told by a 4th level escalation manager in JL Financial Services. The stuff in quotation marks are quotes. He told me that credit card companies in general, and JLFS in particular, routinely send the details of the...

No, I realise that they won't just send my card details to every merchant! When I said "anyone", I meant, why are they sending my details to anyone without either seeking my permission, or even telling me? The credit card company don't revoke the existing card until its expiry date. It's the...

Long story - here's the summary: It turns out that the big credit card companies (in my case, MasterCard issued through JL) send a file containing the new credit card details to their big customers ("for example, Mr Goldstone1976, Amazon & Uber") at the same time as they send you your new card...