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Thanks for the replies, especially LadySeagull, you've obviously taken a lot of time to put this together. Unfortunately (as posted above) it wasn't directly from the company so it's not much use. Sorry for not including that in the first post, it seems quite an important thing to add now I've...

Thanks for all the replies guys, it's very much appreciated. Seems some of you have taken the time to research this like I have. Unfortunately I left out a key piece of information in my first post - the sender was a friend of mine, not a company! This means no CC chargebacks or replacements to...

Any had an experience with this? I spent £600 on a laptop, sent from Cambridge and it was crushed from above while in transit. The whole screen is shattered and the laptop is useless now. I've applied for compensation but they won't pay up, claiming they won't pay for damaged screen or monitors...