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Much easier to do it at the ticket office as you could easily see what seats had been vacated and were therefore available.

Don’t make the mistake I made 4 years ago of queuing on the wrong day. Got to the Amex at about 7.30am to queue for a seat change and only when I got to the ticket desk after about 2 and half hours was I told I’d come a day early. So had to do it all again the next day.