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Me: 'I want to chase up the money you owe me. I had a letter from you stating you had the documentation you need' Operator: 'I have no record of that. Can you write into us ?' Me: 'So you are asking me to write a letter to you about the letter you sent to me that will confirm details that you...

I'm not sure if I was supposed to laugh or go Victor Meldrew. In the end I did both. I love the girl's technicality buy out line.