Search results

Yes. But it's difficult enough to get human beings to understand in live conversation let alone go down that route. Honestly, they are a nightmare to deal with. The tip of the iceberg of my dealings with them was when they denied me nearly £1000 that I was legally entitled to on the basis that...

That wasn't an option that was openly made known to callers. Although it wouldn't be much help for someone queuing for twenty minutes.

Most of the dailys make reference to it being the most that could be charged in their articles. Anyway at 15p a minute, for the time I used to spend speaking to a number of poorly trained operatives as a result of UC's own errors, a normal call would often cost a fiver regardless.