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Good luck with that. It's like an Albion sponsored Treasure Hunt.

And there in a nutshell is why it was madness leaving delivery this late. Frankly it's not good enough for you to have to queue to pick up your replacement on Saturday. The club should at the very least allow you to print at home one ticket for tomorrow's game and redeliver the card with a...

New season ticket finally plopped onto the mat. I think that's called cutting it fine but at least I have it now.

Not sure whether this side of things is outsourced or not but doesn't make the slightest difference - it's the club's responsibility to ensure items are sent out in a timely fashion. End of story I'm afraid. And, as I've said before, if this was just a one off I'd be slightly more sympathetic...

Exactly. I'm normally relentlessly positive about the club but this sort of thing really p***es me off. I've just spoken to the club and it should arrive tomorrow or Saturday and it probably will but, if it doesn't, no doubt I will be expected to queue up before the game on Saturday - not the...

Nope, nothing today again. What wonderful customer service.

Exactly this. Sending things out this late allows no time for postal problems, errors on the smartcards, mistakes or any of the above. It's not a major issue and not the end of the world but it's common sense to allow a bit of room for manoeuvre. I accept the ticket office has had some upheaval...

They replied today that they are being sent out today and tomorrow. If anyone bought car parking for the Cheltenham game it will be sent out later this week (only the Albion would send out match tickets one week and then the car parking permit the following week). Not to mention a new season...

I know we've been through this before but quite why the club feel the need to leave these things to the last minute I've no idea. Don't suppose anyone has their new parking permit yet-still waiting for ours (as well as my new season ticket). The only consolation is that they've always been the...