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I don't think the two "definitions" were mutually exclusive. It's mainly perhaps about not selling people things they don't need, so is entirely ethical. But I take your point about PR - although Customer Service/Customer care is part of the whole purchased package. But whatever, the club done...

Although people might moan about the corporate/marketing stuff, that is what a lot of the stuff on here is about. I did a (the professional) qualification in marketing many years ago, and a basic definition of marketing would be finding out what people need and making it available to them at a...

I think this is the sort of treatment that (temporarily) disabled people ought to be able to expect. But in far too many places it wouldn't happen. So 12/10 to the club