I don't think anyone is bashing the club as such are they? My mind was just wandering off down memory lane, and remembering things as they used to be, rose tinted spectacles and all that.
Besides, l'm old so l'm allowed to! :)
The key is in the "as we knew it", obviously still possible to obtain tickets for games, home and away, but almost everything is being done digitally now, so almost no need for staff really.
The ticket office, "as we knew it" at the Amex has all but gone, open only on match days now, and even...
Well after all these years, pretty much since the advent of the club l suppose, the Albion ticket office that we all knew and loved has all but disappeared. Replaced now, in part anyway, by "customer services", a generic name if ever there was one, and a department that covers several areas...