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That was how l understood it too. Any duplicates have to be issued by the club that originally issued the tickets, (i.e. the home club), and these can be collected from their ticket office on the day of the game. It's happened to me once or twice over the years.

Everyone seems to be booking away tickets online now. What happens if you wander up to the Amex ticket office? isn't that possible anymore?

Good grief, you have a ticket, now you want jam on it!