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"Complaints such as assault, verbal abuse or suspected theft by the driver should be*reported to*Sussex Police*as soon as possible for an investigation." https://www.brighton-hove.gov.uk/content/parking-and-travel/travel-transport-and-road-safety/hackney-carriage-office-taxi-complaints

So how many cloned false identities has he got now. I wouldn't have thought that taking someone else's passport was legal. Could be interesting next time he tries to through immigration at the airport.