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Not taken personally at all and I completely understand your position.

Thanks for your reply, I appreciate your time. Yeah, actually it's not my concern either, but I work for a company where the situations I described occur a lot. I'm not sure what they plan on doing, I might run it past the Sales Director next time I see her. Thanks again.

Thanks for taking the time to post all that, it does match how we've interpreted things. (And I think this another example of NSC at its best! Good advice freely given) If I can just take the piss a bit and ask for some more free advice: What about sales follow-ups? As stated we can no longer...

That's exactly how we've interpreted it. If a customer wants an order, we can email them, ring, them, fax them, write to them, send carrier pigeons to them, etc etc about that order. What we can't do, without their explicit consent, is add them to a database and send them newsletters etc.

I think when he said 'you' he meant 'your company', not 'you' personally. As you say you have to abide by your company's rules, but your company have either received poor advice or have misinterpreted the advice they've received.