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Well they were brilliant. An informative and super-efficient 5 minute call and they're connecting and getting me to pay half of what I paid BT for exactly the same service. March 10th though, which is a bummer but blimey, for that price and their customer service it's the least of my worries...

Thank you sir - I'll call them now.

Afternoon all, It appears to be impossible to talk to anyone anywhere, at BT or wherever, without being passed around and then being promised to be called back (which then doesn't happen), so I thought I'd come here and, as tradition has had it, have my query solved within the hour... I...