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I have wondered the same thing. Surely the overall PO accounts would have shown that?

I do wonder whether it comes down to there being only a relatively small number of people who knew the whole picture, and the scale of what was happening. I can only speak from my experience of working at RM obviously, but the organisation is an absolute beast and is fairly siloed in certain...

I fully agree with you. I have to tread slightly carefully here as I work for Royal Mail (although obviously we're no longer part of the same group as Post Office). Within Royal Mail, there is a high proportion of people who have worked for the business for decades (and therefore were around...

I strongly suspect we'll never get to that, unless someone was daft enough to put that edict in writing.

Whilst it is definitely the correct decision to give the CBE back, I can't help but wonder whether a lot of the crucial decisions in this were made by lower levels of senior management, who are faceless in all of this.

The thing I can't get my head around is that presumably there would have been a helpdesk or similar that Postmasters and Postmistresses would have been getting in contact with to raise the issues that they were experiencing. The people working on that helpdesk MUST have clocked that there were...