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I've just received the below from the Jenny Gower, which she was happy for me to share. It looks a very well thought out approach to the problem, and I struggle to see why anyone would be unhappy with this.... We have carefully listened to and reviewed the feedback we have had from away ticket...

Similarly to the answer I just gave above, the club will make a judgement call based on the speed of sales and the next step up in possible allocations. It may be that there is further demand for, say, 200 sales to drift out over the period between the initial sales period and the game itself...

I guess the club make a judgement call on speed of sales against the data they have on prior sales etc as to whether the next step up in allocation is a viable option. But, yes, it does seem the new process is that we always buy "GA" and then wait and see what seat we are given in the lucky dip...

There won't be unsold seats - that's the whole point of the new process. The club have brought forward the sales window a bit so they know exactly what the demand is, so a request for a fixed number of tickets from the home club can be made. So, based on the sales of Liverpool tickets, the club...

You're completely wrong here, unfortunately. The club's new process is designed so they know, in advance, exactly how many tickets to request from the home club, having prior information as to the different sizes of allocation that are possible (eg one Liverpool allocation cut-off was 1,868)...

1,878

We've only taken a smaller allocation for Liverpool which, whilst providing some justification to the club's stance, is also not the biggest shock in the world. An awkward kickoff time, with difficult travel when many people could still be on holiday for a televised game in a ground we visited...

I was wondering if you would be doing away with the neutral area now.

In some cases, no, but this can only increase the likelihood of more confrontations like that since no one has had the ability to try and buy a seat in their preferred area.

My personal view, which I've shared with Jenny, is that I entirely understand the risk the club are trying to mitigate here, eg the club take a full 3,000 allocation but only sell 1,500 tickets, the club has to pay £45,000 to the home club for unsold tickets. For this reason, for some games...

As picked up by those who have already bought away tickets, and discussed on the Southampton away thread, the process has changed this season, something the club has confirmed. I wrote to Jenny Gower, the club's Head of Ticketing & Supporter Services about this, and she's given a detailed...