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That's not the case... - a very small number of Gold members will have had some kind of issue (variety of reasons: April expiry on cards, wrong e-mai, address stored, glitch on friends/family) - and these are being dealt with - those fans at the stadium are mainly people trying to buy tickets...

Any reason you can't do it online?

That's what I was told, yes.

I've just spoken to someone at the club and they are aware that a small number of the many thousands of people in the Gold ticket scheme for this game did not get their tickets allocated to them - possibly receiving a communication that the payment was rejected. The club will hold your tickets...