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It wasn't my fault. We arranged a pickup time and they didn't turn up. I waited for 30 mins but had to get the train or miss kick off. Got in touch with them via email asking why they hadn't shown, but no reply. Admittedly I didn't push them anymore after that for a refund as I couldn't be...

Left me stranded for the England under 21 vs Austria, no compensation or refund offered. Won't use them again.