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Its where you top up tour e-cash under 'Fans' on the main website.

I just got through on the phone, mine say printed in my purchase history, and had to filter it to find them but they HAVE been loaded on to my cards. I did opt to print the extra ticket I bought for my daughter this morning but the man on the phone said I had to collect it so lucky I did...

Try filtering your purchase history from 1/5 to 8/5 , worked for me.