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It's not that bad. Yes, it's like a hotel reception but as long as it's warm and you can get a beer is anyone really that fussed? :shrug:

It's wierd sometimes how much scrutiny tiny elements of the club come under. Take away the name of the club and imagine starting a thread because you got poor service in an empty cafe in town buying a 3 quid sandwich. Once you do that e-mailing the MD of the company might seem a bit like...