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Precisely the TOCs collective pay for the Rail Development Group (RDG) to do these type of projects very slowly.

Do Taxis offer delay repay ? Refund cheques from Ryanair bounced recently Excellent progress

But it is helping someone stranded and offering a service, more than some transport companies would do. I doubt a taxi driver would have driven her all that way if the fare was to be paid at the other end.........

So new rolling stock, ticketing systems, Customer Information Systems etc is not new technology these days ?

So a company helps you stranded daughter I would dread to think what would happen to any company that actually did something wrong given your issues with the help you got BTW what is the admin fee for a SILK these days, it was £10 when I did them a good 30 years or so ago