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Sorry, only just spotted this ... upload a digital photo. Unfortunately they've stuck the instructions on how to obtain a digital photo that will pass within the actual application flow so you have to start the application to get them, but in my case I submitted a digital photo that a work...

I used the online service recently. Painless, quick, efficient, kept informed throughout the process (although they were a little eager reminding me I hadn't sent them my old passport less than 24 hours after I lodged the application). And also slightly cheaper than doing it postal. IMO the post...