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Yeah I did that. Its useful for venting, but they don't do anything. I was entitled to compensation. I'm just planning how to spend it. They are going to give me £3.75. I take it all back, they really know how to look after their customers.

Fantastic info - thanks for that. I knew there'd be someone on NSC with the knowledge. There always is. For the record, it did stop after a thunderstorm, and I did all the above swapping out etc, including different router. It was clear though that there was no dsl coming through on the line...

I think I detect a touch of sarcasm.

Thanks for that - and other replies. I'll try that one. Trouble is I'm going to be moving house in a month or so, so I don't actually want to terminate it and move to someone else. The phone line is working and clear. It just get the impression that the DSL has been accidently switched...

Broadband has been out for a week now. It is absolutely impossible to get any information out of BT as to when and if it's ever going to get fixed. There is absolutely no way to escalate the problem past the offshore help desk who call me back every now and then and ask me if it's working. I get...