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I thought the same as you, is the envelope marked with a weight restriction?

Sadly on the Post Office front it will only get worse with more cut backs looming. Like so many public service jobs one of the problems is a lack of information and training. We do our best on limited resources and can fully understand why High Street Post Offices have such a bad reputation...

Then don't moan when your post is wrong.

Most Post Office staff are helpful but I would say that. The problem is that postage pricing is not customer friendly with "Pricing in Proportion" which has caused mass confusion with weight and size to be taken into consideration. If you have to pay extra it isn't a fault of Royal Mail or the...