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I don't believe you did. You certainly didn't the season before. As I think I mentioned earlier in the thread (I can never keep track) up to at least two seasons ago (and I think last season as well) the club were trying to encourage fans to buy tickets online. At the time it was weird, because...

While that makes sense, as it brings people into the store and might lead to an increase in impulse buying of merchandise, the club have previously made efforts to actually draw people to use the online ticketing system rather than in person.

I missed it, what was the complaint about?