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That's what I am fearing most. Looking on Virgins community boards, people with similar issues were saying its something to do with signal strength and they may need to up it. Will see what happens after they attempt to fix it, if it continues I may as well tell them to stick it and cancel the...

I've got a the hub 3.0 but dont know if that is the cause. I have probably had internet for 30 minutes yesterday and it not worked since. Got someone coming out tomorrow to hopefully sort it out.

I got virgin installed at my new house in Friday after having 5 years of bog standard Sky broadband at my old flat (couldn't get Fibre) and the difference is amazing. Like the OP though, I got a slightly older laptop so only really getting 50mbps on laptop but still far superior to what I had...