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He doesn't put a ticket through the barrier. It's on his phone. Surely you knew that train tickets are modernised now? As I have said previously, the attitude of the assistant was a lot to do with it. She was very rude. Nobody complains if someone says politely, Do you mind if I do a routine...

I have no reason to think my husband would lie. If he said the assistant was rude, then I believe him, despite what you think of me.

The scanner thing is his phone. The app is on his phone.

I rarely get cash out nowadays. I haven’t been into a bank for over two years as we don’t have one in our town.

As I previously said, we haven’t got a single bank in Newhaven so rarely go into one. Our nearest bank is either Eastbourne or Brighton. Why is that?

If you say so, but it happens frequently apparently. Customers want to be served, and some supermarkets are putting manned tills back in. It also depends on the attitude of the shop assistant who could ask politely if the scan is correct, not to demand to see it.

Who said the bag was emptied on the floor? That’s quite an assumption to make.

All the time we had a bank nearby we went to the counter. Now our nearest bank is 12 miles away to the east and to the west. Using Contactless, I’ve never had to had to use a pi, which is why it’s called contactless. More expensive items require a pin, but the card is inserted.

All the time we had a bank nearby we went to the counter. Now our nearest bank is 12 miles away to the east and to the west.

If it happens again he will do exactly the same thing. It takes them longer to put it back on the shelves than to run properly manned tills. In the Netherlands, there are ‘slow’ tills, where old people can go to chat whilst packing their shopping, so anyone in a hurry can go to other tills. I...

It was a routine check but if they want customers to do their work for them, then they need to trust customers. Over half of the tills have been removed. There is such good cctv nowadays that a security guard can watch scan & go customers to see if anything goes in the bag without being...

My other half does the shopping nowadays, and happily used the app to scan and go, until two weeks ago. He scanned half a dozen items as he went around the store, putting them into his bag. He went to the scan area to pay the amount showing on his phone app, when a store employee came over to...