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..having said all of that there is an element of contradiction; I do need to be a bit nicer on here at times. I have been making an effort but sometimes it slips.

Something else I make an effort to do is not get arsy if things dont go to plan. There are a lot of staff learning on-the-job in hospitality these days, orders have been mixed up, wrong drinks etc....service a bit slow etc. Sometimes I just roll with it and do not say anything, sometimes I do...

It is very simple but it can, and often does, make a huge difference.

Good point. Some time ago, after growing tired of the way some people treat public facing staff, I decided to make a point of saying hello and also showing my gratitude. This takes many forms like simply saying “thanks for looking after me” when I get off a plane to emailing a restaurant I...