Easyjet for their faults, are actually okay. When I flew in June last year, they cancelled my flight (£80 or so) the day before, ended up getting about £700 off them (EU delay compensation, payed for alternative flights £180, national express to a different airport) etc... So I ended up easily...
Why, in the information age, do people book via brokers.
It's weird and unnecessary.
Book direct always, I genuinely thought everyone knows this. Use skyscanner to find rough prices etc then book direct
Hope you get it sorted. I'm sure there was another fella on here who did similar for...