I think one of the most interesting things in amongst all this, is the duelling concepts of;
SERVICE - old marketplace
vs
FREEDOM - new marketplace
Example - back in the day the customer would pay for a service, and the service provider would do whatever necessary to make sure you received a...
Was talking about Blockbuster Video in Worthing the other day, with a friend who worked there many years ago. Ah, the carpets. The musty smell of stale popcorn.
The idea that you used to have to make a specific physical trip (perhaps even by car with parking and everything) to go and choose ONE...