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I will avoid using them “if I possibly can”. I.e. I try and avoid using trains altogether due to their incompetence and unreliability.

Ticketmaster - just about as cynical as a business model can get. Evri - absolutely appalling customer service, numerous “lost” packages, absolutely zero vetting in recruitment of their drivers - they’ll take anyone. So bad they had to rebrand from “Hermes”. TikTok - a new low in social...