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The government departments that seem to work best are the complaints departments. One of the stats they like to publish is how well they deal with complaints and how many are resolved quickly. Its just a matter of how you get your complaint to the right place. When I've had ongoing issues with...

HMRC are still investigating and "going after SME's". I understand that they are going after small ones on a sample basis to prove that its not worth it. I am shortly to have an on line (Teams) review of a series of furlough claims by a client with an HMRC officer. Can't think that this...

The whole system VAT/PAE/NI needs simplifying, get rid of lots of small allowances and reliefs, introduce flat rate taxes on transactions, and then the few staff that are left in HMRC will stand a chance. Don't blame HMRC for failing to prevent fraud in the COVID schemes - at least the furlough...