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I should have added ... it's not uncommon to get nowhere with one person at VM ... just put the phone down and call later or next day etc and you can get a very different result.

Yep, I have broadband and very basic landline. I 'negotiate' a month before the end of every contract. I started with Nynex when cable was first laid in Shoreham back in the early 1990's ... then onto Cable & Wireless, NTL and then VM ... so almost 30 years as a customer. I've looked many times...

£183 ... are you sure? My current deal is £92 on an 18 month contract - which ends in December. If I don't haggle with them then it's going up to £130!

I wouldn't say that Sky Sports HD on VM is 'terrible' - but BT Sport HD is better, especially BT Sport Ultimate which is superb. I've been with VM since the year dot and negotiate a new deal every 18 months. My next round of negotiations is November as my current deal ends in December. I always...