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You're probably right. In my head I defend most of the decisions. Obviously they still need to try to break even - which we don't by a long shot of course - meaning there always needs to be a commercial angle. Every company is trying to keep their customers happy with value for money, whilst...

To be fair, bar one person that thread has showed the Palace fans responding to be very sensible people, and acting just like decent human beings. I feel incredibly uncomfortable realising they aren't all devils. Going to go and lie down. x

Only one club was prepared to comment... I think this is quite a good example of BHA trying to consider the fans in all of it's choices - having a focus on the 'customer' as some might say. You can't go far wrong in your decision-making if you are starting out by looking through the customer...