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Nice selective copying of part of my post. How pathetic. Not that it surprises me coming from you Paul Sent from my SM-G991B using Tapatalk

Are they/were they being verbally abused? I wasn't aware of that. I took Paul's comment in his letter as being an example of him never being able to apologise or admit to getting anything wrong without attributing or creating blame. If people were verbally abusing catering staff that is...