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LOL ... I phoned Plusnet to ask as Barnet Seagull suggested. I went through the entire (summarised) 10 hours of work I'd put into this. He told me to look on ebay and buy a BT Smart Hub 6 ... I can get for £30 and he has given me a goodwill gesture of £30. I did it while on the line (bought...

I've turned the 5Ghz off at the router. I've been as far away as I need and it still works OK, plus my bedroom firestick still works fine, so I'm declaring victory. If I find that this hasn't solved the problem I had planned to call Plusnet and if I do I will use your summary to try and have a...

Thank you to everyone for all the input ... I'm thoroughly exhausted but it might be fixed (as it's been intermittent I can't say for sure but it was running OK when I went to bed last night and it is this morning). I think the suggestion of trying hotspot (thanks StonehamPark) motivated me...

Ran it through the phone hotspot and ran perfectly Did all of that except power saving bit as can't find it :( No security stuff installed other than what comes with Windows Not sure how I force it to 2.4GHz ... might need to call Plusnet ... or find instructions tomorrow Yes, I'm still...

Thanks, very much appreciated. Will try that before taking a punt on new router

Understood, but the weird thing I run 5 other (all very different) devices and they a run perfectly. It's just this one that's a pain. But I can't deny it runs fine next door on their Talk Talk service

I PM'd ...I've got this in 'prettier' HTML format but not sure how to convert. I know I can email. Here I pasted into a doc (wouldn't accept .docx) ... not sure if any of it will make sense

Yes it was supplied by them. Understood about an off the shelf router ... would be nice if I could determine if it were compatibility, and obviously that I'm not shelling out on a new router that has the same compatibility issues

I may be wrong but assumed if it were a driver issue it would be the same when I went next door and used his. I recall Lenovo saying (when remote in) that they had checked bios and wi fi driver updates USB wi fi dongle .... might have to revisit that, probably getting to an expert first...

Nothing showing as running except MS Edge browser Unless I can't see it, the suggestions given to that fella didn't fix it ... some a bit technical for me too.

Here's what it's showing but I've no idea how to interpret that (I am Plusnet)

Just tried sat right next to router. I'll get a beer and look at your link but conscious of the fact I had windows support remote in to machine for nearly 2 hours yesterday and found nothing wrong (not sure how thorough he was obv)

Lenovo Yoga 6 No idea (how do I determine?) ... certainly no mention when on to tech support

I'm sat 10' from the router (on 2.4GHz). I'm sat with 2 laptops and an ipad right now and getting the same results (2 fine 1 rubbish). I've also powered every other device off and run the test and no better. I thought channel conflict was nearby neighbours but either side are a decent distance...

On laptop

Wi Fi (can't plug a cable in as there's no port) Also there's bugger all on it apart from Windows 10 as has been completely wiped and reinstalled

This is weird (well it is to me) Recently changed ISP from Vodafone to Plusnet. Everything OK except Mrs 6 month old Lenovo laptop suffering with very regular but intermittent download speeds (it's either 2mps or 38mps) As everything else running fine (2 phones, 1ipad, 1android table and 1...