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I found it's easier to use the special tool though TBH. Especially if there's a risk of being shouted at on the forecourt.

Folds back in, it's spring loaded so should automatically appear closed when not in use

Possible, I have a Focus and it often reacts badly with bits sticking when it's been cold, a bit of (gentle) persuasion usually works out. Try sticking the straight bit of the nozzle in cleanly without it hitting the sides first for maximum impact.

As said above, it's there all the time but moves when the nozzle goes in. How long has it been since you last filled it?