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Sorry, an immediate refund, rather than a refund at the end of next season, is not mentioned. That's where clear reassurance was needed imho, but it's done now. Sent from my SM-G960F using Tapatalk

He says buried in an essay 'if there is a change we will let you know'. So, not exactly that refunds were imminent. Some reassurance was probably all that was needed to stop the fallout, tbh. As an aside, I am very surprised how infrequently the board meet in an ever changing Pandemic...

Fair enough. Sent from my SM-G960F using Tapatalk

Maybe they were planning it, maybe they weren't - but the October 1st restart was postponed several weeks ago now, if refunds were coming then fan expectation could have been managed better with an immediate statement on the club site to say the club are reviewing refunds and will be in contact...

These are complaints within a few days of the announcement. If a few hundred people have complained directly to the club, some via the CEO, then there's clearly an issue up for review. Especially when you add to that the negative reaction from other sources - fans on here, Fan Facebook groups...

Look at the replies to the club on Facebook and Twitter announcing the West Brom and Spurs games via PPV. A lot more than 48. The 48 were just the people bothered enough to email the CEO (and escalated complaint if you like). Sent from my SM-G960F using Tapatalk

Agreed. A win for the supporters. Pleased the club have come to this decision now, especially given the uncertain job climate. Sent from my SM-G960F using Tapatalk