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Also, I think they have stopped recording their agents while they are working from home. I had a very long conversation with a fan who was handling my call while he told me all about the great away days he'd had drinking around Europe, clashing with other fans etc. Was quite entertaining, if a...

Haggle a bit, then say you're going to quit. Go through with it, leave it for a week or so and they will send you a much lower offer which you can just click to accept. I'm a lazy schmuck so if I can do it, anyone can.