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Been with them for 25 + years. Phoned up last week, answered within 5 mins. Initially unable to better the deal offered but also said they would put me straight through to retentions team who had all the best deals available. All sorted within 20 mins and slightly better deal than I have been on...

Just called them today as deal due to end in January. Had full Sky Q package with multi-room, supa fast BB and landline. Was paying £106 pcm. With Black Friday and Diamond customer deals, now paying £69 incl box sets and Netflix. Pretty happy with that!