I wasn’t aware anything had actually gone wrong with this process. Those that paid by lump sum have been recredited by lump sum. Those that pay by DD are being refunded by the same method. All I am seeing is some fans not understanding these methods. Correct me if I’m wrong.
The payment break and the refund amount for 2019/20 roughly offset each other. If in doubt check the e mail detailing the prospective DD after you took the payment break then deduct the refund divided by eight.