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Why are they asking for trouble? They are required to notify you of changes to your BACS collection so why no do it now and then send something different nearer the time if it changes? There is no risk to you as you can claim under a BACS Indemnity with your bank. They have to give you 10...

:ffsparr: Expert in this field, are we? Because you can take over from me working 12 hour days trying to achieve a similar process with ever changing goalposts.

I really hope you aren't a member of one of our gyms as your head might explode. I have been through a week's worth of planning meetings coming up with hare-brained schemes to try and communicate to our customers and ensure we collect the correct reduced amount on the correct day knowing full...

Yeah - makes sense for fully paid and I guess that is the only way the system lets them do it - refund once per game. I guess it has removed it from an outstanding balance that will then be split into 12 DDs by the system. Just looks odd the way they have done it.

I had a look and they have added 5 refund amounts to 2021 - I guess this will then be split across the monthly payments but seems a strange way to do it.

Nah - they aren't. Tony Cooper is on top of hiding personal information!

As someone who has just been recalled to get involved in a similar exercise, can I just ask people give them a little bit of slack. Changing/refunding people different amounts with different preferences is a bleeding nightmare.