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We had guests in Miami who had been affected by the BA strike. They had a flight back to LHR with VA and a connecting flight up to GLA with BA. BA could only put them on a flight 3 days later so we paid for the train for them the day they arrived as part of the protection they had. It’s...

I must point out I don’t agree with all these.... but part of the reasons cited Don’t want to be stranded overseas/will the holiday happen Poor exchange rate/people waiting for improvement. Would rather put money aside just in case Worry over own jobs TC going under won’t install...

People have been delaying booking and also costs have gone up due to the exchange rates. Whilst it’s not the reason they have gone under it has impacted

I imagine that will be going when we leave the EU, as will package holiday regulations.

I’ve never really paid any attention to prices offered by other companies for years, but today was a massive eye opener. I don’t class Virgin as cheap, nor expensive it’s pretty much middle ground. But some of this TC deals people got are 50-75% cheaper than us and we had very little profit...

Common practice to have a few exclusive hotels on the book.

I’ve switched to replying to stuff on Facebook now. So many of the people had quotes with us and smuggly told us they booked with TC because it’s cheaper.

Ha! I get the annoyance, I do. But these people are too late to the party. We have 2 thousand on line passengers book between 2 and 4 am

TC pax are going into full meltdown at the contact centre staff saying how we have a duty of care towards them and refusing to pay our prices, I’ve been called a vulture already today. Haha

Branson owns very little of Virgin, basically Delta owned. I imagine Virgin will bid for the slots here and in Orlando. There is a massively reduced amount of seats to Florida now.

I think we are being pretty reasonable as a company, we have extended the sale and we are offering low deposits - Granted I am basis.... I have had 2 people call up wanting to go away tomorrow for the same cost as they paid Thomas cook and when its not realistic (seats left is minimal) they...

I have been dragged kicking and screaming into the contact centre to help the sales lines. there was 200 calls holding, I have every sympathy with everyone affected - but some of them are unrealistic.

Or you are just making a sweeping statement with nothing really to back it up.

How come retail has the highest conversion in the Virgin Brand? That indicates lots do

Lots of people still book in shops, having the chance to speak to an expert face to face and the people like the whole holiday in-store booking experience.

True that, I dont think it helps the company that owns booking.com own 2/3 other companies that do the same, there isnt really any options for hotels.

If you are a small independent hotel, why would you want to set up and run a website when you can just sell via a third party/bed banks

My job is dealing with issues overseas when things go wrong, you would be shocked at what people call for.....

Given they went under for massive debts, I am not sure it was a good thing. I am sorry that you have lost out on a holiday

Oddly some hotels don’t like selling directly to passengers. The idea of being treated better is not really a thing, you get free upgrades etc as part of packages as well. There are of course benefits for booking as you do (and I do) but it’s not always cheaper - and doable for some.