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Ouch, maybe the customer service agent was feeling geneous for me. Mind 20% was only like 4.50..

They're my ISP. They're marginally better, on grounds that when my internet went down whilst working from home once, they compensated me 20% of my bill that month for a loss of service for 2-3 hours. Meanwhile, I pay O2 for my airtime bill and in areas they report as "4G coverage", I never...

I think I'll dispute the worst company in terms of customer service. O2 have been absolutely atrocious for over the past 2 months.