I don't need a warning I know the rules. The fact that a few ignore them doesn't mean we all get hauled into the assembly hall to be ticked off by the headmaster.
Imagine if a supermarket dealt with shoplifters by emailing all their loyalty card customers ? I don't get emails from London...
Unfortunately I don't think it's corporate arogance. Any modern corporation with savvy PR just simply wouldn't talk to it's customers like that.
Yes there are "rules", but you don't blanket email customers "there will be no more warnings".
Unfortunately this is a very old fashioned "Basil...