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thanks for all your help and suggestions. Sunday should be interesting.

He asked me where it was and I said I didn't have anything Sky. He went outside and scratched his head. Maybe that is the problem?

nope

unfortunately he is away on holiday and I am having to deal with his daughter relaying messages while she is house sitting.

good idea, thanks

just tried that. 30 minute queue all evening on an 03 number. Sky are coming back Sunday. I will just let him phone them on his hot line.

no idea. BT just said tv would be installed a week later. Then a Sky van turned up for the appointment. Just checked my package advert on moneysaving and no mention of Sky at all.

After agreeing to a broadband and TV package with BT, BT arrived and installed the broadband, no problem. Following week Sky turned up to install a dish but there is nowhere to put it and my neighbour won't allow it on the joint bit of brick between the adjoining properties. The pillar is wide...