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On reading the above posts what’s most concerning is that there seems to be an inconsistent approach being adopted by iFollow and the club in response to fans’ legitimate complaints, with some responses seemingly at odds with the facts. Perhaps someone (@Insider, or another poster with close...

You should email iFollow to seek a refund but if they push back and refuse a refund you should then contact the club and argue that they sold you a product (including access to live pre-season friendlies) that their supplier couldn't deliver.

I bought the Seagulls TV annual pass a couple of weeks ago for my lad’s birthday and, like many of you, he was unable to access either the Norwich or Girona matches. Regardless of who’s ultimately to blame for the streaming problems, the facts are that: (a) the Seagulls TV product is...