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Just spoken to Aston Villa on the phone. Sounds like this may all be resolved now. I understand that an email is being sent very shortly to all people who had ticket purchases declined and that all will receive refunds. The issue was partially people who bought via Seatwave and partially an...

Having promised to phone me back today, AV Customer Support didn't bother. Not sure if these might be useful to anyone - they make quite a decent job of burying these in their site: customercomplaints@avfc.co.uk - found in their Fans Charter lee.preece@avfc.co.uk - Supporter Liaison Officer...

Spoken with HSBC. They have opened a case. Seems clear that they should refund the money if I wasn't eligible (no previous booking history). They simply aren't allowed to take the money then refuse to provide the services. The T&C does complicate this because Villa may claim that they are not in...